TELUS API Service Interruption July 19, 2022 [Resolved]

2:15pm EST: We are aware of an issue affecting both PS Suite and Med Access EMRs integrated with Cloud Connect and are investigating with TELUS.

The service interruptions are intermittent and may impact appointment check-in/cancellation, online booking, patient reminders and other functionalities within Ocean that require reliable API access to EMRs.

Note: EMR updates to patients from Ocean may be temporarily delayed, but will eventually be processed as normal when API access is restored.

2:25pm EST: TELUS has identified an issue on their side and are continuing to investigate.

4:35pm EST: TELUS has resolved the issue and stable API access has been restored. We will mark this interruption as resolved and continue to monitor the situation.

Please reach out at if you have any additional questions.

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