November 5, 2024 1:17 PM EST: We are aware of an issue within the TELUS Med Access EMR which has caused Ocean's contextual launch options within the patient chart to disappear.
TELUS is currently investigating the issue, and we will update this announcement as further information becomes available.
November 8, 2024 5:08 PM EST: Telus is continuing to investigate the issue. There are no additional updates to report at this time.
November 14, 2024 4:17 PM EST: Telus is continuing to investigate the issue. A second temporary workaround technique has been identified and is available below.
November 22, 2024 12:48 PM EST: Telus is continuing to investigate the issue. There are no additional updates to report at this time.
December 10, 2024 9:52 AM EST: Telus has confirmed that the issue has been fixed. Ocean's contextual launch options within the patient chart will now appear as expected.
If you have any questions, please do not hesitate to contact the OceanMD Support team.
In the interim, Med Access users can use the following workarounds to perform patient-specific actions in Ocean:
- Launch into the Ocean Portal using the 'View Portal' button.
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In the 'Patients' page, input the patient's healthcard number into the 'Upload from EMR' field and click the upload button. This will upload the patient into your Ocean Portal.
Note: If the patient has already been uploaded to the Ocean Portal, a message will appear to let you know they already exist within Ocean.
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Locate and select the patient to perform a patient-specific action within the Ocean Portal.
Note: You can use the search bar in the top left to locate specific patients.
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- The 'Add eForm' button can be used to queue an Ocean eForm for the patient to complete.
- The 'Email Patient' button can be used to initiate a new Patient Message.
- The 'Find Health Service' button can be used to initiate a new eReferral/eConsult within the Ocean Healthmap.
When users click the 'Launch' icon and do not see the 'View Patient' option or the three dots, they can click 'Launch button again to refresh the launcher window. All contextual launch options should then appear.
Note: This fix does not persist throughout the user session. Users must re-click the 'Launch' button each time they perform a contextual launch from any patient chart.
Note: Please disregard the "(Localhost)" launch options seen in the video above. These only exist in our sandbox environment and are not relevant to end users.