October 26 2020- Clinics open on Sunday, November 1st 2020 may be affected by a small glitch in the way Telus reports schedule availability to Ocean. In particular, it will affect our clients using Ocean's online booking to book appointments for November 1st 2020.
Daylight savings time in Canada ends on November 1st at 2:00 AM. The glitch affects how Ocean receives the schedule availability- namely the start time is reported incorrectly to Ocean (off by 1 hour).
An hour of schedulable clinic time that isn't actually available for booking will be shown to patients as if it is. For example, if your clinic is open at 10am on November 1st 2020, Ocean's online booking will show 9am time slots available. Patients will receive an error when they attempt to book into these unavailable slots. Fortunately the correct booking time is otherwise preserved, e.g. a 2pm appointment will be booked on 2pm on this day.
You can prevent patients from booking in the incorrect time slot by booking something into the slot like this:
Since the 1-hour affects both the start and the end time, unfortunately there isn't a simple workaround to open up the last available hour on that date. Clinics may have to manually book into those slots, or open them up for all Sundays and then manually block off the ones other than November 1st.
We have escalated this issue to TELUS for further investigation and we will update this article as we learn more.