TELUS API Online Booking Service Interruption Jul 30, 2020

We have been alerted by some clients using PS Suite that patients have been unable to book online as of about 4PM yesterday, July 29, 2020.

It appears that, when Ocean requests a patient's information for online booking, the TELUS API is no longer reporting the patient's primary provider to Ocean, making it appear that the patient does not have a primary provider at the clinic.

Online booking schedules are usually restricted to show only for patients with certain primary providers, so these schedules are not currently available to the patient as a result.

A temporary workaround that sites may consider involves removing the schedule's restriction for primary providers.

It is unclear whether this issue affects all PS Suite sites and Med Access sites as well.
We have escalated this issue to TELUS as an urgent support concern.

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