TELUS API Service Interruption January 2, 2020 [RESOLVED]

Our monitoring detected a service interruption in the TELUS API affecting a number of TELUS EMRs  that started early this morning around 1:51am. We are currently investigating.

This means that Ocean cannot connect to TELUS EMRs via the API, so patient check-ins and note uploads are failing. We have reported the issue to TELUS.

For affected clinics, while the API is offline you may continue to use the Ocean Custom Form as a workaround to upload and download patient information manually; Med Access clinics will see failed appointments syncs, and will need to manually mark patients as arrived and copy/paste notes into charts.

We will post updates as we receive them from TELUS.


9:33 AM ET: The API appears to be behaving normally again. Our team will continue to monitor throughout the day and we will provide an update on the root cause or any other information we receive from TELUS as it becomes available.

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