TELUS API Service Interruption August 30, 2019 [RESOLVED]

TELUS is reporting an unexpected service interruption in the TELUS API affecting all TELUS EMRs since around 6:50 AM EST this morning. This means that Ocean cannot connect to TELUS EMRs via the API. TELUS is investigating and we will pass along any updates we receive from them.

While the API is offline, PS Suite clients may continue to use the Ocean Custom Form as a workaround to upload and download patient information manually; Med Access clinics will see failed appointments syncs, and will need to manually mark patients as arrived and copy/paste notes into charts.

More information to come.


Update 9:50 AM EST: TELUS has marked the issue resolved. We see successful API responses starting around 9:45. We will attach any root cause analysis that we receive from TELUS.

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