12:30 PM EST: We are aware of an issue with TELUS PS Suite that affected Ocean sites integrated with Cloud Connect this morning. This issue directly impacted Ocean's ability to properly connect and sync data to the EMR.
TELUS has resolved the issue on their end and normal Ocean functionality should resume automatically.
Any Ocean notes collected during this downtime are stored in a backlogged queue and will begin to resync to your EMR within the next few hours.
We will continue to monitor the health of the TELUS API to ensure Ocean is behaving normally.
Please email support@cognisantmd.com if you have any additional questions.