When a patient checks in using an Ocean tablet, a "mark as arrived" status is sent to the EMR scheduler either upon unlock or completion of the session.
If staff have set the patient to any of the following four statuses – Arrived, In Room, Ready, Finished – Ocean will skip setting the "mark as arrived" status, as it considered the patient to have already been seen and processed by front desk staff successfully.
If you notice a "mark as arrived" status has not been applied to a patient, please ensure their status is not currently set to Arrived, In Room, Ready, or Finished.