How do I sync a new provider schedule into Ocean?

If a provider recently created an Ocean account, you may notice that their appointment schedule does not appear to be syncing in Ocean. If this is the case, please follow the instructions below.

  1. Sign into Cloud Connect and click "Edit Settings".
  2. Click on the dropdown menu for "Sync Appointments for Provider(s)" and select the new provider's name from the list.
  3. Click "Save".
  4. To ensure the provider's appointment schedule is synced, click on the "Sync Recent Appointments" dropdown and select "Sync Full Schedule".


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