Why was my Cloud Connect server deauthorized?


You may have received an email notifying you that your Cloud Connect configuration has been de-authorized. A common cause is due to EMR vendors conducting maintenance to ensure our clients with a secure and stable Ocean API connection. Cloud Connect may also be de-authorized manually by an admin user from the Cloud Connect portal.

To re-authorize your Cloud Connect configuration, please refer to this support guide: Re-Authenticating Ocean Cloud Connect.

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