Note for Ontario Users: In Ontario, Ocean eConsults are currently in a limited release. For more information on eConsult in Ontario as part of the Ontario eServices Program, please review the Overview of eConsults in Ontario article.
The inboxes in the eReferrals page are used to manage your site's eConsults and/or eReferrals. Each inbox is described here to help you process and manage incoming and outgoing consults and/or referrals.
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General Inboxes
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- Needs Review
- Any consults and/or referrals that have been flagged for review.
- For Me
- Consults and/or Referrals that have been flagged for your review using the "Notify" feature.
- Recently Viewed
- Any consults and/or referrals that you have recently viewed, within the past 48 hours.
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Received Inboxes
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- New
- Consults and/or Referrals that have been received and have not yet been accepted or declined.
- Accepted as eConsult
- Consults that have been reviewed and accepted.
- eConsult in Progress
- Consults that have been responded to.
- Pending Booking
- Accepted referrals that have not been booked for appointments.
- Booked Unconfirmed
- Any accepted referrals that include appointments that have not been confirmed by the patient.
- Booked Confirmed
- Any accepted referrals that include appointments that have been confirmed by the patient.
- Awaiting Reply
- Any consult and/or referral that you have followed up with the referrer for additional information and are currently awaiting reply.
- Walk-ins
- Any consults and/or referrals that have been accepted as a walk-in appointment.
- All Received
- All consults and/or referrals that your site has received regardless of their current status.
- Completed
- Consults and/or Referrals that have been marked "Complete" following their appointment date.
- Forwarded (All)
- Any consults and/or referrals that your site has received and you have forwarded to another site.
- Declined
- Consults and/or Referrals that you have declined.
- Cancelled
- All canceled consults and/or referrals.
- Externally Managed
- Any consults and/or referrals that have been marked as Managed Externally.
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Sent Inboxes
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- Sent (All)
- All consults and/or referrals that have been sent from your site.
- Incomplete
- Any outgoing consults and/or referrals that have been saved for later completion (have not been sent yet). These referrals are only saved in Ocean for 14 days before they are automatically deleted.
- Awaiting Response
- Any consults and/or referrals that you have sent that have not yet been accepted by the recipient.
- Accepted as Walk-In
- Any sent consults and/or referrals that have been accepted as a walk-in appointment by the recipient.
- Accepted as eConsult
- Any sent referrals that have been accepted as an eConsult by the recipient.
- Pending Booking
- All referrals that have been sent from your site that are accepted and awaiting to be booked by the recipient.
- Booked Unconfirmed
- All referrals that have been sent from your site and include appointments that have not been confirmed by the patient.
- Booked Confirmed
- All referrals that have been sent from your site and include appointments that the patient has confirmed.
- Completed
- Consults that have been marked as completed after an eConsult response, and referrals that have been marked as completed following their appointment date(s).
- Declined
- Your sent consults and/or referrals that were declined.
- Cancelled
- Your sent consults and/or referrals that were canceled.
- Externally Managed
- Any sent consults and/or referrals that have been marked as Managed Externally.
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Other Inboxes
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- Deletion Warnings
- Consults and/or Referrals that are approaching deletion.
- Actions
- Use this menu to create an inbound request, view the directory, export consults and/or referrals, update wait time, or view a patient's referral history.
- Support
- Click here to contact the CognisantMD helpdesk.
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