Each person who will be sending messages to patients via Ocean will need to link their EMR and Ocean user accounts.
This is especially important if users are subscribed to Patient Messages, to ensure that any message they send is covered under this license.
We recommend that each Patient Messages sender links their EMR user account to their Ocean user account by following the steps below.
This will allow individual users to send secure messages and to enable alerts and track activity.
For users with Patient Messages licences, linking their EMR and Ocean accounts will also ensure that any message they send will be covered under their unlimited license.
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Initiate your email message.
- Select "Email Patient" from the Ocean custom form or toolbar.
- Open the patient's chart and access the TELUS Launcher.
- Under My Extensions, find Ocean by CognisantMD. Select Send Message.
- Select the CDS links to the Ocean Portal or the direct "Email Patient" CDS link.
- Select "Email Patient" from the Ocean eForm or toolbar.
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Log in to Ocean to link your EMR and Ocean accounts.
- Initiating an email will open the Patient Messages editor window in an internet browser.
- At the top of the Patient Messages editor, you will see a banner that says: "Hello [your EMR username]. Click here to link to your Ocean account." Click this banner and sign in to Ocean with your Ocean user name and password.
- Your EMR username will now be linked to your Ocean user account (an accompanying Patient Messages licence, if applicable).
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Confirm that your EMR and Ocean accounts have been successfully linked.
- Log in to the Ocean Portal. Click the account button with your name in the top right corner to open the Account Menu and click "View My Account page".
- Verify that your the "EMR User Name" field is populated with the exact same name as your EMR username.
Note: If you are an Accuro user, the EMR Username field will display a number, not name, if linked correctly. -
