Platform Notices

We will be upgrading server components for the Ocean Portal beginning at 10:00pm EDT. We expect this work will take no more than 30 minutes during which time Ocean may be intermittently offline.

We'll update this article when maintenance is complete and Ocean is ready for use.

We will be upgrading server components for the Ocean Portal beginning at 10:00pm EST. We expect this work will take no more than 30 minutes during which time Ocean may be intermittently offline.

We'll update the title of this article when maintenance is complete and Ocean is ready for use.

We will be upgrading server components for the Ocean Portal beginning at 10:00pm EST. We expect this work will take no more than 60 minutes during which time Ocean may be intermittently offline.

We'll update the title of this article when maintenance is complete and Ocean is ready for use.

We will be upgrading server components for the Ocean Portal beginning at 10:00pm EST. We expect this work will take no more than 60 minutes during which time Ocean may be intermittently offline.

We'll update the title of this article when maintenance is complete and Ocean is ready for use.

We will be upgrading server components for the Ocean Portal beginning at 10:00pm EST. We expect this work will take no more than 60 minutes during which time Ocean may be intermittently offline.

We'll update the title of this article when maintenance is complete and Ocean is ready for use.

We will be upgrading server components for the Ocean Portal beginning at 10:00pm EST. We expect this work will take no more than 60 minutes during which time Ocean may be intermittently offline.

We'll update the title of this article when maintenance is complete and Ocean is ready for use.

We will be upgrading server components for the Ocean Portal beginning at 10:00pm EST. We expect this work will take no more than 30 minutes during which time Ocean may be intermittently offline.

We'll update this article when maintenance is complete and Ocean is ready for use.

January 12, 2026, 5:10 PM EST: We are aware of an issue that may have caused a delay in the processing of some EMR actions for a subset of our Ocean Sites. This should now be resolved. We will continue to monitor and will post any updates here. 

January 13, 2026, 11:00 AM EST: We can confirm there have been no further issues. Please contact the OceanMD Support team if you have any additional questions or require additional assistance.

We will be upgrading server components for the Ocean Portal beginning at 10:00pm EST. We expect this work will take no more than 60 minutes, Ocean should not be impacted during this maintenance.

We'll update this article when maintenance is complete.

We will be upgrading server components for the Ocean Portal beginning at 10:00pm EST. We expect this work will take no more than 30 minutes during which time Ocean may be intermittently offline.

We'll update this article when maintenance is complete and Ocean is ready for use.

A fix for the issue impacting referral targets with an external launch will be deployed tonight at 10:00pm EST. We expect this work will take no more than 30 minutes during which time Ocean may be intermittently offline.

We'll update this article when maintenance is complete and Ocean is ready for use.

The fix for the issue impacting admin access when launching Ocean through Single Sign-On (SSO) from integrated systems will be deployed tonight at 10:00pm EST. We expect this work will take no more than 60 minutes during which time Ocean may be intermittently offline.

We'll update the title of this article when maintenance is complete and Ocean is ready for use.

December 12, 2025, 10:30 AM EST: We are aware of an issue impacting admin access when launching Ocean through Single Sign-On (SSO) from integrated systems. In some cases, Site Admin permissions are not being applied as expected after launching from the integrated EMR.

Admin access via the Ocean browser portal is not impacted. For admin features, affected users can log in directly to Ocean from a browser portal as a workaround.

We are actively investigating the issue and working on a fix. This notice will be updated as more information becomes available.

December 12, 2025 3:40 PM EST: A fix for the issue impacting admin access when launching Ocean through Single Sign-On (SSO) from integrated systems will be released this evening. Following this release, admin access should be fully restored.

Admin access via the Ocean browser portal is not impacted. For admin features, affected users can log in directly to Ocean from a browser portal as a workaround.

We will continue to monitor system performance closely. If you continue to experience any problems with admin access, please contact our support team.

We will be upgrading server components for the Ocean Portal beginning at 10:00pm EST. We expect this work will take no more than 30 minutes during which time Ocean may be intermittently offline.

We'll update this article when maintenance is complete and Ocean is ready for use.

We will be upgrading server components for the Ocean Portal beginning at 10:00pm EST. We expect this work will take no more than 30 minutes during which time Ocean may be intermittently offline.

We'll update this article when maintenance is complete and Ocean is ready for use.

We will be upgrading server components for the Ocean Portal beginning at 10:00pm EST. We expect this work will take no more than 30 minutes during which time Ocean may be intermittently offline.

We'll update this article when maintenance is complete and Ocean is ready for use.

We will be upgrading server components for the Ocean Portal beginning at 10:00pm EST. We expect this work will take no more than 60 minutes and to have no impact on the availability of the Ocean platform. 

We'll update this article when maintenance is complete.

We will be performing emergency maintenance on CloudConnect beginning at 10:00pm EST. We expect this work will take no more than 60 minutes during which time CloudConnect may be intermittently offline. 

We'll update this article when the maintenance is complete and CloudConnect is ready for use.

We will be upgrading server components for the Ocean Portal beginning at 10:00pm EST. We expect this work will take no more than 60 minutes during which time Ocean may be intermittently offline.

We'll update this article when maintenance is complete and Ocean is ready for use.

We are aware of a limited issue that has delayed invoicing for SMS messages sent between June 6 and July 1, 2025. All SMS fees incurred during this period were not included in the June invoices, and will instead be added to the July invoices.

Importantly, patient communication was not affected and all messages were delivered as normal, this was purely an accounting delay.

We will restart CloudConnect in order to apply new settings that will address a performance issue when syncing EMR schedules. We expect the restart to take approximately 2 minutes. This may temporarily prevent patients from completing online appointment booking requests.

We will be upgrading server components for the Ocean Portal beginning at 10:00pm EST. We expect this work will take no more than 60 minutes during which time Ocean may be intermittently offline.

We'll update this article when maintenance is complete and Ocean is ready for use.

We will be upgrading server components for the Ocean Portal beginning at 10:00pm EST. We expect this work will take no more than 60 minutes during which time Ocean may be intermittently offline.

We'll update this article when maintenance is complete and Ocean is ready for use.

We will be upgrading CloudConnect server components beginning at 10:00pm EST. We expect this work will take no more than 30 minutes during which time CloudConnect may be intermittently offline.

We'll update this article when the planned maintenance is complete.

11:50 AM EST: We are aware of a minor issue where, inside each referral, the Message Sent Date currently displays the Referral Sent Date instead of the actual message date.

This issue affects all referrals but is purely visual—no underlying data has been altered. PDFs, documents downloaded to the EMR, and the Event Log/Audit trail already show the correct message dates, and clinics can view the accurate date/time via Action › View Event Log in the referral record.

We have identified the root cause and will deploy a fix tonight (June 6 2025). After the update, the correct message dates will appear in the referral view. We will update this bulletin once the fix is live.

We will be upgrading server components for the Ocean Portal beginning at 10:00pm EST. We expect this work will take no more than 60 minutes during which time Ocean may be intermittently offline.

We'll update this article when maintenance is complete and Ocean is ready for use.

We will do an emergency reboot of Cloud Connect at 3:00pm ET in order to reenable an authentication mechanism that two external systems (including OTN) used to connect to Ocean prior to last nights release. The release contained an upgraded security library that had by default disabled this particular mechanism. We expect the reboot to take approximately 5 minutes during which time Ocean may be unable to send or receive data from integrated EMRs. This may also temporarily block patient's ability to complete an online appointment booking.

We will be upgrading server components for the Ocean Portal beginning at 10:00pm EST. We expect this work will take no more than 60 minutes during which time Ocean may be intermittently offline.

We'll update the title of this article when maintenance is complete and Ocean is ready for use.

The fix for the Accuro Issue Impacting CDS Links (April 4, 2025) will be deployed tonight at 10:00pm EST. We expect this work will take no more than 60 minutes during which time Ocean may be intermittently offline.

We'll update the title of this article when maintenance is complete and Ocean is ready for use.