11:30pm ET: Twilio has posted the following update/clarification to the issue. The issue is now resolved.
We are no longer experiencing SMS delivery issues to Rogers/Fido networks in Canada. This incident has been resolved.
Posted 14 hours ago. Jun 23, 2023 - 20:30 PDT
2:30pm ET: Twilio has posted the following update/clarification to the issue:
We are continuing to investigate SMS delivery issue when sending messages towards Rogers\Fido networks in Canada, which is causing long messages to be shown in multiple segments versus appearing as a single message on the handset. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
12:15am ET: Twilio has posted an update on their status page and are still investigating the issue.
11:30pm ET: We are aware of an issue impacting Patient Reminders SMS delivery for certain Canadian wireless providers. Twilio, our SMS Messaging service provider, has posted the following notice on their status page (https://status.twilio.com):
We are experiencing SMS delivery issue when sending messages towards multiple networks in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted: Jun 22, 20:06 PST
Until this is corrected, some patients may receive two separate reminders SMS messages, with the message broken at an arbitrary point. This may result in broken appointment confirmation links. We are aware that this is impacting delivery of SMS messages to many wireless providers on the Rogers Communications network, but it may be impacting others as well. We will continue to monitor the issue.