We will do an emergency reboot of Cloud Connect at 3:00pm ET in order to reenable an authentication mechanism that two external systems (including OTN) used to connect to Ocean prior to last nights release. The release contained an upgraded security library that had by default disabled this particular mechanism. We expect the reboot to take approximately 5 minutes during which time Ocean may be unable to send or receive data from integrated EMRs. This may also temporarily block patient's ability to complete an online appointment booking.
Have more questions? Submit a request
Platform Notices
At A Glance: Platform Notices Read All FAQs View All Terms Return To Guide Return To Getting Started Guide Read All Articles- Delayed Invoicing for SMS Messages Sent in June 2025 [RESOLVED]
- Cloud Connect Service Interruption for Wednesday, June 25, 2025 at 4:00 PM ET [COMPLETED]
- System Maintenance Planned for Wednesday June 12th, 2025 at 10:00pm EST [COMPLETED]
- System Maintenance Planned for Wednesday June 18th, 2025 at 10:00pm EST [COMPLETED]
- System Maintenance Planned for Monday June 9th, 2025 at 10:00pm EST [COMPLETED]
- Limited Issue Affecting Message Sent Date Displayed in eReferrals - June 6 2025 [RESOLVED]
- System Maintenance Planned for Tuesday June 10th, 2025 at 10:00pm EST [COMPLETED]
- Ocean Cloud Connect Service Interruption for Friday, May 16, 2025 at 3:00 PM ET [COMPLETED]
- System Maintenance Planned for April 8th, 2025 at 10:00pm EST [COMPLETED]
- System Maintenance Planned for April 4th, 2025 at 10:00pm EST [COMPLETED]