If you choose to cancel your Ocean services at any time, please refer to the following guide:
You can cancel a tablet or kiosk licence by deregistering the tablet through the Ocean Portal. Tablet licence fees automatically stop accruing once the tablet is deregistered. For more information on how to deregister your tablet, refer to: Deactivating Tablets
A 'Patient Engagement Licence (Basic)' can be cancelled within the Licence Management area by removing a provider from the 'Patient Messages' table and removing an EMR Schedule from the 'Patient Reminders' table.
Ocean Unlimited licences can be cancelled by creating a ticket with your Ocean Site name, site number, and reason for cancellation here: ocean.tips/support
A 'Patient Engagement Licence (Plus)' can be cancelled within the Licence Management area by removing a provider from the 'Patient Messages' table, removing an EMR Schedule from the 'Patient Reminders' table, and removing an EMR Schedule from the 'Online Booking' table.
Alternatively, to downgrade to a 'Patient Engagment Licence (Basic)', simply remove an EMR Schedule from the 'Online Booking' table.
Website Forms can be deleted through the Ocean Portal, Admin > Website Form Links. Website Form Links stop accruing fees once the Website Form Link is deleted. For more information on how to delete a Website Form, refer to: How do I delete a Website Form?
Basic Ocean Studies can be deleted through the Ocean Portal in the Studies view. For more information on how to delete a basic Ocean study, refer to: Deleting Studies Upon Completion
Sitewide Ocean Studies licences can be cancelled by creating a ticket with your site name, site number, and reason for cancellation here: ocean.tips/support