If you are troubleshooting with the OceanMD Support team, we may ask you to send some reference numbers of the problematic patient charts in question (e.g. EMR ID or Ocean Patient Reference Number), since we cannot see any of your patient names (for patient privacy reasons).
EMR IDs
- The EMR ID can be located in the top right corner of the patient chart.
- This is the Med Access Patient ID value for the patient, found in the URL of a patient's chart.
This is, unfortunately, usually a hidden field that represents the true, unchanging and unique patient ID in Accuro (e.g., healthcard, name, etc. are all liable to change).
- You may be able to find this value by searching for the patient in the Patients view in Accuro. The EMR ID will be the number that appears to the left of the patient's name in the search results box in the top right.
- Otherwise, you may be able to extract this from the ad-hoc query tool reports, or through SQL queries. Contact QHR for help if you need to access your patient IDs.
- This is the OSCAR demographic number for the patient, found in the URL of a patient's chart.
- EMR IDs can also be found directly within the 'Patients' page of the Ocean Portal.
Ocean Patient Reference Numbers
- Ocean Patient Reference Numbers can always be found directly within the 'Patients' page of the Ocean Portal, under the 'Reference #' column.
- Some EMR integrations also display the Ocean Patient Reference Number directly within the EMR chart:
- The Ocean Patient Reference Number can be located on the Ocean Toolbar within the patient's chart.
- The Ocean Patient Reference Number can be located on the Ocean Toolbar within the patient's chart.
