Ocean sends alerts via email to notify users of various activity, including: invoices, system message and/or clinical notifications, and new eRequest/eReferral notifications.
You can learn more about how to define the email address that receives each of these notification types below.
Site-wide setting (requires administrative privileges)
- By default, monthly Ocean invoices are automatically sent to the user who is set as the payer on your Ocean site (in the Billing section of the Admin Settings page).
- If you would like another person to be cc'ed on invoices for your Ocean site, you will want to go to the Admin Settings page and edit the "Finance Administrator Email" field.
Site-wide setting (requires administrative privileges)
e.g. Study export alerts, "notes require download" notifications, Ocean reminder-related messages
- Navigate to the Admin Settings page and edit the "Clinical Administrator Email" field.
Individual user setting
e.g. eForm completion notifications, secure message read notifications, patient responses to secure messages, "no response" secure message notifications
- From the Ocean Portal, click on your name at the top right-hand side of the screen and select “View My Account” from the dropdown menu. Edit the "Clinical Delegate Email" field.
Please refer to: Where do eConsult and/or eReferral notification emails get sent to?