How can I see more detail for my invoice?

At the end of each month, the payer for your site will receive an automatic invoice via email, outlining Ocean fees incurred during the past month. The invoice is intended to summarize the "bill items" for easy reading.

If you ever need to see a more detailed invoice, follow the steps outlined below.

  • Log in to the Ocean Portal and navigate to the Admin tab.
  • Enter the Billing section (selected from the menu along the left). All of your previous invoices should be listed at the bottom of the page, under the "Invoices" heading.
  • Click the "View" button beside the specific invoice in question to see more details.
  • In window showing your detailed invoice, click "Download Bill Item Report", which will download a .csv file version of your invoice, which can be viewed in Excel).

Note: You will only be able to view your site's invoices if you an administrator for your site.

permalink

Where can I find my old invoices?

Note: You will only be able to view all of your invoices if you are an administrator for your site.

  • Log in to the Ocean Portal and navigate to the Admin tab.
  • Enter the Billing section (selected from the menu along the left. All of your previous invoices should be listed at the bottom of the page, under the "Invoices" heading.
  • Click the "View" button beside the specific invoice in question to see more details.
  • In window showing your detailed invoice, you also have the option to "Download Bill Item Report" (a .csv file that you can view in Excel) and/or email the invoice again to your site's payer, using the "Email to Payer" button.

permalink

Why am I seeing transaction (i.e. per message) fees on my invoice, despite having a Patient Messages Subscription?

If you are seeing per-message transaction fees for Patient Messages on your monthly invoice, you may have not yet linked your Ocean account to your EMR user account.

Linking your Ocean and EMR user accounts will allow you to send messages from the shortcuts in your EMR and ensure that these messages will be covered under your unlimited Patient Messages User Subscription.

To link your accounts, please follow the steps outlined in: "Link User EMR Accounts to Ocean User Accounts".

permalink