Ocean Service Interruption January 10th, 2022 [RESOLVED]

9:19am We are currently experiencing an issue affecting Ocean patient reminder emails. We are investigating and will update this announcement as further information becomes available.

9:45am We applied a fix to our firewall configuration that should allow patients to follow Ocean links in reminder emails again.

3:29pm A new config was applied to our firewall service over the weekend that prevented patients from reaching Ocean by clicking urls contained in email sent by the Ocean platform. We have prepared a patch release to be deployed tonight that will prevent this issue from recurring.

9:50pm Patch release deployed.

Please email us at 
support@cognisantmd.com if you have any additional questions.

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