Ocean Service Interruption - Ontario eConsult Service April 18, 2023 [RESOLVED]

We became aware of an issue with Ocean eConsults, beginning on Saturday, April 15, 2023. Users submitting eConsults were encountering errors and, while the eConsult was successfully stored in Ocean, it was not transmitted to OTN immediately. The issue was due to an unintended configuration change on April 14th that blocked the eConsults from being sent. The issue was resolved at noon on Tuesday, April 18th and all eConsults submitted during the incident have since been transmitted to OTN successfully.  

Please email us at support@oceanmd.com if you have any additional questions.


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