November 18, 2025, 11:15 AM EST: We are aware of the service interruption this morning that affected access to the Ocean Portal for users. The service interruption has since been resolved, and access to the Ocean Portal has been restored for all users.
Initial investigation of the interruption indicates a networking issue at Cloudflare. We have since made changes to resolve the issue, and will continue to test and investigate the root cause.
November 18, 2025, 11:15 AM EST: As part of our investigation, this was the sequence of events during this morning's service interruption:
- 7:30 AM EST: We are aware of the service interruption this morning that is affecting access to Ocean services for users.
Initial investigation of the interruption indicates a critical networking issue at Cloudflare. We will update this page as further information becomes available. - 8:15 AM EST: Cloudflare has indicated that the issue has been identified and a fix is being implemented. We will continue to update this page as further information becomes available.
- 9:10 AM EST: Our internal monitoring system shows Ocean has recovered. Cloudflare has applied a fix and continues to restore service on their end and we’ll continue to monitor the situation at Cloudflare.
Please email us at support@oceanmd.com if you have any additional questions.