Ocean Service Interruption March 23, 2021 [Resolved]

We are investigating an Ocean server service interruption from 08:59 - 09:05 AM EST this morning (approximately six minutes). The system is back up and responding normally. We will be investigating to understand the root cause of the issue and will post conclusions in this article.


1:55pm: The outage was caused by an out-of-memory condition related to an inefficient server function that was invoked repeatedly as part of an unusual user activity pattern. A remedial patch will be released tonight to guard against future occurrences.

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