Support Ticket System Maintenance Planned Saturday January 16th, 2020 at 11AM EST


We want to make you aware that this Saturday (01/16) at 11AM there will be scheduled downtime in our support ticket system for approximately 3 hours while we migrate to a new ticketing system.


We are performing this migration during the weekend to ensure a smooth transition with minimal disruption. You will still be able to submit new support inquiries, but we kindly ask to refrain from replying to any open support tickets you may have during this time until we’re live again. All operations and activities around the Ocean platform will remain unaffected.


We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at


We'll update this article when migration is complete.

Have more questions? Submit a request