Ocean PSS Custom Form Connection Error Dec 23, 2020 [Resolved]

As of this morning, the TELUS PSS Custom Form started to throw errors whenever a user attempts to upload patients to ocean.cognisantmd.com with an error like this:


This will be seen when the user initiates any actions from the PSS Toolbar, including sending secure messages ("email" button) and initiating an eReferral ("refer" button).

We are investigating now and will update this ticket with more information as it becomes known.


8:50am: The issue has been resolved and Ocean functionality is back to normal. At this point, it appears to be related to a web server tier configuration change made last night that unexpectedly affected the SSL certificate handling by Java application applications (but not web browsers, hence not noticed immediately). The change has been reverted.

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