Disabling TLSv1, and TLSv1.1 Security Protocols in the Ocean Server [Completed]

In order to maintain a high level of security and privacy for clinics and patients using the Ocean platform, we have upgraded the security protocols required by all clients (browsers and tablets) to connect to the Ocean server. Specifically, TLSv1 and TLSv1.1 protocols have known vulnerabilities, so they have been disabled as is considered best practice in the industry.

All modern web browsers support TLS 1.2, and most secure internet resources (including EMR systems) also require TLS 1.2 and thus it is unlikely that you will encounter issues on workstations or home computers.

However, clinics using tablets may experience a problem connecting to Ocean if they are running Android versions prior to 6.0 (which was released more than six years ago). Although Android 4.4 supports TLS 1.2, some manufacturer-specific versions of Android (including Samsung) may be missing this support.

If your tablet is unable to connect to Ocean after Dec 30, 2020, apply any outstanding updates or patches on your tablet. Given the vulnerabilities in TLS 1.0 and 1.1, most manufacturers have upgrade paths available. Please contact the tablet manufacturer if you have any issues.

If you have any questions or require assistance, please contact us by visiting ocean.tips/support.


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