The MoH Health Card Validation service has been intermittently unavailable today, starting at around 10am ET, and is now unresponsive. Kiosks that are configured to check the HCV status of health cards may time-out during the check (20s) and report an error to the patient.
For clients using Ocean Kiosks with Ontario HCV, as a short-term measure, you may wish to disable the HCV checking in your tablet settings. To do so, log into your Ocean account, go to the Tablets tab, click on the relevant tablet group "edit" button, and choose "disable" under the HCV tab.
We will continue to monitor the status and update this ticket when the Ministry service is back online.
----
5:25pm ET - The HCV service appears to be back online. We will continue to monitor.
----
8:50am ET - The HCV service continues to be intermittently unavailable to fully unresponsive this morning. We will continue to monitor the status and update this ticket when the Ministry service is back online.
----
11:45am ET - The HCV service appears to be back online. We'll continue to monitor throughout the day.