Ontario MoH HCV Service Outage

The MoH Health Card Validation service has been intermittently unavailable this afternoon, starting at around noon ET, although some errors were seen as early as 10:30AM. Kiosks that are configured to check the HCV status of health cards may time-out during the check (20s) and report an error to the patient.

For clients using Ocean Kiosks with Ontario HCV, as a short-term measure, you may wish to disable the HCV checking in your tablet settings. To do so, log into your Ocean account, go to the Tablets tab, click on the relevant tablet group "edit" button, and choose "disable" under the HCV tab.

We will continue to monitor the status and update this ticket when the Ministry service is back online.


Update 3:45PM: It appears that the HCV service is back online. HCV-enabled kiosks should be back to normal.

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