Enabling Health Card Validation on Your Kiosk

Prerequisites for Health Card Validation

Follow the steps below to enable real-time health card validation (HCV) with the Ontario Ministry of Health database when a patient swipes their health card on the kiosk.

Requirements to activate HCV:

Any clinic physician's Go Secure credentials and Billing Number may be used, although a Clinic Lead is preferred.

  • Go Secure Username
  • Go Secure Password
  • Billing Number matching the Go Secure credentials

(Note that while Ocean uses the term 'Master Billing Number', the value may be stored in your EMR as the 'Group' or 'Solo' Billing Number.)

Health Card Validation for Walk-In Patients

Please note that Ocean Kiosks do not support real-time health card validation for walk-in patients.

Enter your HCV credentials into the Ocean Portal.

  • Click the 'Edit' button on the relevant kiosk group.
  • Navigate to the 'HCV' tab and press 'Enter New HCV Credentials'.
  • Enter your clinic's Go Secure Username, Go Secure Password, and Master Billing Number into the appropriate fields and then press 'Save'.

    Note: The Ministry of Health server expects a 5-digit billing number. If your billing number is only 4 digits long, ensure you add a leading zero to the value you enter in Ocean (e.g., if your billing number is '1234', enter '01234' in Ocean).

  • Set the 'Real-time Ontario Health Card Validation' setting to 'Enabled'.
  • Press 'Save'.

    Important Note: Your Go Secure password required for HCV expires on a reoccurring 120 day schedule. When you change your Go Secure password, ensure you update the HCV credentials entered in Ocean. If the Go Secure credentials stored in Ocean are expired, patients will be unable to check-in using the kiosk.

Forgot your Go Secure credentials?

All EMRs PS Suite Accuro
  • If you've lost or forgotten your Go Secure credentials, navigate to the Go Secure Login Page and select 'Forgot your ID or password?' to recover your credentials.

Test your HCV credentials on your kiosk tablet.

  • Fully reboot your kiosk tablet and relaunch the Ocean Tablet App.
  • Click on the Ocean logo (or cog) at the bottom left corner.
  • Enter your Ocean credentials to access the Administration Menu on your tablet.
  • Select "Test HCV Credentials" from the admin menu.
  • Once your credentials have been successfully validated, your kiosk is ready to validate Ontario health cards in real time.
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