- Certain 'Patient Statuses' set within the patient's chart in the EMR can prevent patients from being able to book appointments online.
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- When this occurs, an error message is displayed to the patient and they are prevented from proceeding.
- The 'Patient status' field in PS Suite is shown in the screenshot to the right.
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- Only patients with the status of 'Active' can book appointments online.
- Any other patient status (including custom statuses) prevent patients from booking appointments online.
- The 'Patient Status' field in Med Access is shown in the screenshot to the right.
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- The following patient statuses prevent the patient from being able to book online: Inactive, Duplicate, Deleted, Deceased, Archived.
Any other patient status (including custom statuses) allow the patient to book online.
- The 'Patient Status' field in Accuro is shown in the screenshot to the right.
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- Patients with the status of 'Inactive' are prevented from booking online.
- Any other patient status (including custom statuses) allow the patient to book online.
- The 'Patient Status' field in OSCAR Pro is shown in the screenshot to the right.
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- The following patient statuses prevent the patient from booking online: Inactive, Deceased, Moved, Fired.
- Any other patient status (including custom statuses) allow the patient to book online.
Note: If your Online Booking Schedule and Booking Link have been configured to allow brand new patients to book online, patients who would typically be prevented from booking online due to their Patient Status can still choose proceed with booking as a brand new patient.
If you are looking to restrict or prevent only a certain patient(s) from being able to book online, please also review the following article: Restrict certain patients when booking online