Due to a misconfiguration related to the datacentre migration this past Friday night, links to ocean.cognisantmd.com in generated emails (e.g. web questionnaires, referral notifications, etc) sent since then were incorrectly pointing to "peer1.cognisantmd.com" instead. When clicked these links would cause web browsers to display a warning message regarding an invalid SSL certificate. The links are safe to use but patients may be understandably reluctant to follow them. The problem was corrected at 10:30am ET today (Feb 2 2016). We apologize for any inconvenience.
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Note: Patient Messages were previously referred to as Ocean Online Messages
Note: Website Forms were previously referred to as Ocean eRequests
System Notifications
At A Glance: System Notifications Read All FAQs View All Terms Return To Guide Return To Getting Started Guide Read All Articles- System Maintenance Planned Friday February 19th, 2021 Starting at 9:30pm [Completed]
- Support Ticket System Maintenance Planned Saturday January 16th, 2020 at 11AM EST
- System Maintenance Planned Friday January 15, 2021 at 9:30pm EST [Completed]
- Disabling TLSv1, and TLSv1.1 Security Protocols in the Ocean Server [Completed]
- Ocean PSS Custom Form Connection Error Dec 23, 2020 [Resolved]
- Telus Integration Service Interruption Impacting PSS and MedAccess Sites, Nov 30, 2020 (Resolved)
- Email Delivery to cogeco.ca is being blocked - Nov 4, 2020 [RESOLVED]
- System Maintenance Planned Friday October 2nd, 2020 at 9:30pm EST (Complete)
- Ocean System Maintenance Planned for Sunday, August 2nd, 2020 at 5:00pm EST (Completed)
- Email Delivery to Hotmail and Related Domains Blocked March 24, 2020 [RESOLVED]