Ocean Service Interruption - Patient Reminders March 31, 2023 [RESOLVED]

9:01am EST We are currently experiencing an issue affecting Ocean reminders that is impacting a small number of patient reminders this morning. We are investigating and will update this announcement as further information becomes available.

9:29am EST We have determined that all reminders (email and sms) have been sent to patients as normal. A bug has been identified where some patients will have received more than 1 reminder for an appointment. A fix is being prepared.

The bug was introduced last night as part of a regularly scheduled Ocean Platform upgrade.

9:45am EST A bugfix was deployed this morning to prevent duplicate reminders being sent. We're continuing to monitor the system closely.

4:49pm EST The issue with duplicate reminders being sent to patients is resolved.

Please email us at support@cognisantmd.com if you have any additional questions.

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