Friday, December 9th 2022
9:08 AM EST: We have identified a performance degradation within the Ocean Portal resulting in slow loading times. We are currently investigating the issue and will update this article as additional information becomes available.
9:35 AM EST: A potential resource allocation fix will be applied this morning, during which time the Ocean Portal will be unavailable for 3-5 minutes. This article will be updated when the downtime begins and ends.
9:43 AM EST: Downtime will begin at 9:45 AM EST. This article will be updated when downtime ends.
9:55 AM EST: Downtime has ended and the Ocean Portal is now available.
10:11 AM EST: We are continuing to monitor the performance of the Ocean Portal.
Monday, December 12th 2022
9:25 AM EST: We are aware of the continued performance degradation within the Ocean Portal resulting in slow loading times. We are continuing to investigate the root cause of the issue and will update this article as additional information becomes available.
10:20 AM EST: We continue to see heavy loads and contention on certain database resources. We will perform a database restart in the next 15 minutes to attempt to work around the issue in the short term.
10:35 AM EST: The database restart helped and our load monitoring shows much better performance since the restart. This morning’s database pressure has provided additional clues as to the root cause, which we will continue to investigate throughout the day.
4:41 PM EST: We will be performing Critical System Maintenance at 10:00 PM EST tonight to adjust system resources and settings related to the Ocean database. Ocean will be intermittently offline and unavailable for use during this time. The linked bulletin will be updated when maintenance is complete and Ocean is ready for normal use.
Tuesday, December 13th 2022
11:44 AM EST: The critical maintenance performed last night to adjust system resources and settings has improved the performance and reduced the pressure on the Ocean database. We are continuing to monitor.
Wednesday, December 14th 2022
11:15 AM EST: After an extended monitoring period, we can confirm that performance of the Ocean Portal has stabilized at normal levels. This system notification bulletin will now be marked as resolved.
Please email us at email@example.com if you have any additional questions.