This section contains critical updates for Ocean Site administrators on the Accuro integration.
We have been notified by QHR that there is an issue with the Accuro API affecting Ocean clients using OceanConnect. Impacted sites seem to be unable to authenticate with the API, preventing note upload and mark arrived. We will update this article as we receive more information from QHR.
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Updated July 3, 2018 1:20pm
We have been informed by QHR that the API issue has been resolved. This issue is now closed.
QHR has identified an issue with the Ocean API that results from multiple clinics using the same username for the API, causing the authorization to be revoked for clinics in what appears to be a random manner. In the past, usernames for different clinics have been routinely set to "OceanAPI".
QHR is working on a fix, but in the meantime, QHR support can change your username from OceanAPI to a name unique to your clinic.
If your API username is "OceanAPI" and you are on the new API, contact QHR customer support and ask them to change your API username.