How long does it take for an inactive Ocean User session to be automatically logged out?

As a privacy and security best practice, inactive Ocean Users will be automatically logged out of their session if there is no activity on their user account.

  • After 25 minutes of inactivity a pop-up will appear inquiring if the user is still present, and warn them that their session will time out in 5 more minutes and they may lose any unsaved or incomplete activity (e.g., unsaved notes within an eReferral, authoring a secure message).
  • If the user clicks 'Yes, I'm still here', their session will be preserved and the inactivity timer will reset.
  • If the user does not engage with the 5-minute warning prompt (i.e., a grand total of 30 inactive minutes), they will be automatically logged out of their session.
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