Responding to an eConsult

Note for Ontario Users: In Ontario, Ocean eConsults are currently in a limited release. For more information on eConsult in Ontario as part of the Ontario eServices Program, please review the Overview of eConsults in Ontario article.

If you have accepted an eConsult request, you should reply to the referring provider with relevant information.

Clicking on an eConsult that is in the "Accepted as eConsult" sub-folder will cause it to open in a new page. 

To send a message to the referring provider, type in a response in the text box. Ensure that the box next to "Respond as an eConsult" is checked and select an accurate timespan from the "Billing time" dropdown for tracking purposes. Once these conditions are met, click "Send" and the referring provider will be notified that you have responded.

To exit out of this window, click the blue "Reviewed & Close" button in the middle of the page.

The eConsult will now shift into the "eConsult in Progress" sub-folder.

Have more questions? Submit a request