11:05 AM EST: We are aware of an issue impacting the ability for patients to confirm appointments via Patient Reminders. Upon clicking the hyperlink within the reminder email body, patients are presented with an error message and are unable to confirm their appointment. If the patient has any outstanding secure messages or Ocean Forms, they will be unable to access them via the hyperlink provided in the reminder email.
Please note that this issue only affects Patient Reminders which had the Appointment Confirmation functionality enabled. Reminder emails which do not ask the patient to confirm their appointment are unaffected. Appointment Confirmation via text message (SMS) is also unaffected.
We have identified the root cause of the issue, and have scheduled a fix to be released tonight (September 27 2024). Once the fix has been released, patients will be able to confirm their appointments and complete any assigned forms via the original reminder email. We will update this bulletin once the fix has been released.