A change was made to the Patient Messaging workflow during the September 5 2024 release, in which the 'Secure Message' component of the template is no longer automatically expanded. This change has caused confusion for some users, particularly when initiating a new Patient Message with file attachments from the EMR.
We have scheduled a change to be released tonight (September 6 2024) to revert to the previous product behaviour. We will update this bulletin when the change has been released.
Details
- Previously, the 'Secure Message' component of the messaging template was automatically expanded upon initiation to show any secure message content and uploaded file attachments.
-
- Currently, the 'Secure Message' component of the messaging template is not automatically expanded upon initiation. This causes it to appear that any EMR file attachments have not been uploaded into Ocean, while they have been uploaded successfully.
-
- Upon attempting to send the Patient Message, users may also be presented with an error message indicating that a secure message is required prior to sending.
-
Interim Steps to Take
- When sending Patient Message with an attachment, please ensure that you enable the 'Secure Message' component of the messaging template and include a message for the patient.
-
- For example, if the purpose of your message is to simply send an attachment(s) to the patient, you may input 'Please see attached' within the 'Secure Message' textbox prior to sending.