Including Multi-Page Attachments in the Ocean Referral Record - March 26, 2024 [RESOLVED]

We would like to notify users of a known issue affecting multi-page, image-based attachments. In some instances, these attachments may appear incomplete when downloaded within the Ocean Referral Record or directly into an integrated EMR system. Please note that the complete attachments are always accessible and retrievable within the Ocean Portal, by viewing the specific eReferral.

We acknowledge that these types of attachments are uncommon; thus, the impact on referrals is minimal. We recommend checking the Ocean Portal for any critical attachments until this is resolved.

Our development team is actively addressing this problem. We anticipate releasing a fix in our upcoming Sprint, scheduled for Thursday, April 11th. Following this update, all Referral Records downloaded will include the complete attachments. Should you require assistance or further information, please do not hesitate to contact our support team.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve your experience with the Ocean Platform.

April 12, 2024: The Ocean Server upgrade released on April 11th, 2024 at 9:30 PM EST contained a fix for this issue. This bulletin has been marked as resolved. Should you require assistance or further information, please do not hesitate to contact our support team.

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