Ocean Service Interruption Patient Messages February 9, 2024 [RESOLVED]

8:45 AM EST: We have been made aware that some users are currently unable to send Patient Messages in Ocean. This coincides with a change made in the platform to eliminate the need for Primary Delegates and allow all Clinic Support Team members to send messages at no additional cost (for sites with a Patient Messaging licence enabled).

Our team is actively working on understanding this issue and we will be updating this thread as we know more. Please email us at support@oceanmd.com if you have any additional questions.

10:00 AM EST The Ocean team is working on a interim fix that will restore messaging access for affected users. We are targeting availability for this fix by 11:00 AM EST today.

11:02 AM EST: The Ocean team has identified a fix that will restore messaging access for affected users. The new target availability for this fix is 12:00 PM EST today.

12:34 PM EST: A fix has been applied to restore messaging access to affected users. A further update will be run tonight after business hours to ensure ongoing availability. This issue has been resolved.

2:05 PM EST: As part of the immediate fix, a single Patient Messaging User Licence has been temporarily enabled for certain Ocean Users. Ocean Sites will not be billed for this temporary enablement, and the licence will be fully disabled as part the further update deployed after business hours tonight.

If you have any additional questions, please contact the OceanMD Support team.

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