Ocean Kiosk Specifications

CognisantMD is proud to offer our clients high quality commercial kiosk stands that are manufactured in Canada and integrate directly with a health card swipe reader.

Floor Wall-Mount Countertop
  • The Ocean Kiosk Floor Model is a durable, lightweight aluminum stand with an elegant matte white finish.
  • The stand features a fully enclosed tablet housing and integrated cable routing for a cable-free look.
  • ArmoLock™ security screws keep your tablet secure, while the enhanced Wi-Fi signal transparency ensures that your Ocean connection is not hampered.
  • The cost of this model is $550 + shipping.

Additional Hardware Requirements

Running Ocean in Kiosk mode requires a tablet that works with a tested swipe card reader. CognisantMD supports kiosk mode using the Ocean Kiosk Stand with the following hardware:

Warning:

Note that if you purchase your own Magtek card reader, you must update the firmware on your own, as outlined in: "Configuring Magtek Card Readers for Android 7".

Note also that CognisantMD is limited in our ability to support untested hardware from third-party vendors and therefore, cannot guarantee that kiosk card swiping and reading will work.

Kiosk Measurements

Stand Height Width Depth Weight
Floor 46.25" (1175mm) 16.00" (406mm) 18.25" (464mm) 10.15lbs (4.60kg)
Wall-Mount 12.75" (324mm) 9.96" (253mm) 5.13" (130mm) 3.40lbs (1.54kg)
Countertop 11.00" (279mm) 12.75" (324mm) 10.19" (259mm) 8.80lbs (3.99kg)

Ordering a Kiosk

If you would like to order a kiosk, please visit our Check-In Kiosk product page.


Enabling Health Card Validation on Your Kiosk

Prerequisites for Health Card Validation

Follow the steps below to enable real-time health card validation (HCV) with the Ontario Ministry of Health database when a patient swipes their health card on the kiosk.

Requirements to activate HCV:
  • Currently, HCV is only supported for patients with Ontario health cards
  • Go Secure Username
  • Go Secure Password
  • Master Billing Number
  1. Enter your HCV credentials into the Ocean Portal.

    • Log in to the Ocean Portal and navigate to the Tablets tab.
    • Click the "Edit" button on your Kiosk tablet group setting and navigate to the HCV tab.
    • Enter your clinic's Go Secure Username, Go Secure Password, and Master Billing Number into the appropriate fields.*
    • Save your changes.
  • Note: If you are using PS Suite, you can find this information in the "MC EDT and HCV" section of "Preferences" (which you can access by selecting "Preferences" from the "Settings" menu on the dashboard).
  1. Test your HCV credentials on your kiosk tablet.

    • Go to your kiosk tablet and click on the Ocean logo (or cog) at the bottom left corner of the Ocean Tablet app.
    • Enter your Ocean credentials to access the Administration Menu on your tablet.
    • Select "Test HCV Credentials" from the admin menu.
    • Once your credentials have been successfully validated, your kiosk is ready to validate Ontario health cards in real time.

Note: Currently, Ontario health cards will only be validated if a patient swipes their health card on the kiosk (i.e. the health card will not be validated if the patient manually enters their health card number to check in).


Basic Check-In Kiosk Workflow

Once you've finished configuring your kiosk tablet and assembling your kiosk, it is ready for patients to use for checking-in for their appointment, updating their demographics, reading any clinic announcements, completing specific forms or surveys - whatever works best for your clinic's workflow.

  • Checking-In Using the Kiosk

    • When a patient comes in for their appointment, they can check in by swiping their health card on the kiosk, with the picture side facing up and the trillium in the top left corner (see below).
    • A successful swipe will display the swiped health card number on screen (see below) and then advance to your clinic's main page.
    • If swiping a health card isn't working, please refer to "Kiosk Health Card Swiping Errors" for details on the different types of swiping errors.
    • Note: The patient must have a green health card (i.e. not an old red and white card) with an undamaged magnetic strip on the back, in order for the swipe to work properly.
  • Completing Forms on the Kiosk

    • After a successful swipe, patients will be able to use the kiosk tablet's touch screen to complete forms that you have previously defined for your kiosk tablet (just like a free-floating Ocean tablet). This includes demographic updates, any custom eForms that you have created, etc.
    • You can learn more about customizing these tablet settings in "Configure Your Kiosk Tablet Settings in the Ocean Portal".

Kiosk Health Card Swiping Errors

  • Failed Swipe

    • When a patient swipes a card with a damaged magnetic strip (or simply swipes it off-angle so it cannot read the card), they will see an error message pop up on the tablet, letting them know that the swipe didn’t work, and asking them to swipe again or check with reception.
  • Expired Card

    • In the case that a patient swipes a health card that is expired, they see a different message, which simply tells them that their card is expired and asks them to check in with reception.

Customizing the Completion Message on Your Kiosk Tablets

When a patient completes a questionnaire using a tablet, they are presented with a completion screen, telling them that have finished all their forms.

If you are using tablets in Kiosk mode, you have the ability to customize the message presented to a patient on the completion screen.

  • Go to the Tablets tab within Ocean and select "Edit" for your kiosk tablet group.
  • Choose the Preferences tab and type in your desired completion message in the box beside "Completion Message" (e.g. "Thank you! Please take a seat. Your name will be called shortly.").
  • Click "Save".
  • Your completion screen will now be customized with the completion message that you just created.

The "Skip On Demand eForms" Tablet Rule Feature

Skip On Demand EForms

  • The "Skip On Demand EForms" at the bottom right corner of the tablet rules tab is typically used for tablets in Ocean Kiosks. Checking this off will prevent any manually-queued eForms (i.e. forms that are explicitly added by a staff member for a patient to complete) from showing on the kiosk. This is useful because clients and patients, alike, often prefer to have these more detailed and/or private forms show up on a separate tablet that they can hold. When "Skip On Demand EForms" is selected, a "(DISABLED)" label will appear beside "On Demand EForms".

If you'd like to have a message appear for patients who have on demand forms in queue and are done at the kiosk, you can create a simple eForm (such as "More Forms Are Waiting For You..."), telling the patient to pick up a tablet from reception. To have this form show up only if patients have on demand forms in queue, you can use this tablet rule with your simple eForm message:

pt.hasOnDemandForms()
Copy Rule

Prioritizing / Rearranging Tablet Rules

You can prioritize and apply conditions in the Rules tab of the tablet settings window by dragging and dropping the rules, relative to each other. You can also position the rules in the queue, relative to the manually-queued forms by dragging and dropping them, as appropriate.

Minimizing Forms Required for First-Time Patients

When using Tablet rules, new patients are often faced with a significant number of forms requiring completion. In cases where you don't want the patient to complete all of their forms in one sitting, you can defer automatically-queued forms to a later visit. One strategy to accomplish this is to apply a condition to the rules such that certain forms only show when the "on demand" queue of manually-added forms is of length 0. You can do this by adding this prefix to your rule's script:

ScriptUtil.queueSize() == 0 
Copy Rule

For example, suppose you have the tablet rule:

ScriptUtil.queueSize() == 0 && firstTime
Copy Rule

This will only show a form once, and only if there are no manually-queued On Demand forms.


Blocking Check-In at a Kiosk

The Ocean Kiosk offers a fast, efficient way to automate the check-in process. However, there may still be cases where a manual check-in at the front desk is preferred. In these situations, Ocean allows you to apply rules to block check-in for certain patients or scenarios. For example:

"We don't want to allow patients to check in if they are late for their appointment."

"We want non-rostered or inactive patients speak with reception before checking in."

"Not all of our providers want to allow kiosk check-in."

"We have different check-in kiosks with different rules/forms for different providers."

"Certain appointment types are not appropriate for self check-in."

"We want to prevent patients with an outstanding balance owing from checking in on the kiosk."

Below, you can learn more about how you can configure your tablet to accommodate any of the situations above. Do you have another creative use for blocking kiosk check-in? Tell us about it!

  • The Check-In tab in the Tablet settings window of your kiosk tablet group will allow you to block certain patients from being able to check-in at the kiosk.
  • Below you will find some useful clinical examples of which patients you might want to redirect to your reception desk, instead of self-checking in at the kiosk.
  • Note for PS Suite Users: This feature requires the Telus API to be enabled and therefore is unavailable for PS Suite users on the Custom Form integration.
Late Non-Rostered/Inactive Provider Appointment Type Owes Money
PS Suite (API) or Accuro Other EMR

Follow the steps below to redirect patients to the reception desk for check-in if they are late for their scheduled appointment.

  • Log in to the Ocean Portal and navigate to the Tablets tab.
  • On the tablet group that you wish to change, click on "Edit".
  • Navigate to the Check-In tab.
  • Check off the "Block late check-in after" checkbox and enter the number of minutes after your appointment time in which your clinic considers patients to be late.
  • Save your changes.

Configuring Magtek Card Readers for Android 7

If you have ordered a kiosk and your tablet is running Android 7, our first generation of Magtek card readers may have trouble connecting to the tablet's newest operating system. This article will describe how to configure the Magtek card reader to be compatible with tablets that are running Android 7.

Note: In order to configure the card reader, you MUST complete the following steps on a Windows computer.

  • Download the configuration file (see attached .txt file).
  • Download and install Magtek's USBMSR program. When asked for the Setup type, select "No, don't install the source code".
  • To run the program, go to Program Files > Magtek > USBMSR and double click USBMSR.exe.
  • Connect the card reader to the computer via USB connection. Once the reader is connected, you will see "Detected Keyboard Mode Device" at the bottom of the window, and "Swipe card..." at the top.
  • Click "Load File" and select the "android_7_config.txt" file. The contents of the file will show in the text box at the bottom.
  • Click "Download". The text will disappear after a couple of seconds.