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Med Access: Does Ocean send reminders to 'Confidential' appointments?

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CognisantMD Support
Updated July 22, 2022 04:00
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  • No, appointments that are marked as 'Confidential' in Med Access are not recognized by Ocean. This means that patients booked using a confidential appointment will not receive an automated reminder from Ocean.
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Patient Reminders FAQ

At A Glance: Patient Reminders FAQ Read All FAQs View All Terms Return To Guide Return To Getting Started Guide Read All Articles
  • How does Ocean determine a patient's preferred language for text message reminders?
  • Med Access: Does Ocean send reminders to 'Confidential' appointments?
  • How are iCal files used with Patient Reminders?
  • Med Access: Which Cell Number does Ocean use for Text Message Reminders?
  • Can I run a report listing the reminders sent and which patients have confirmed their appointments?
  • Can I send automated reminders to patients with overdue responses (i.e. when the appointment is not confirmed)?
  • If a patient has two appointments on the same day, how many reminders will be sent?
  • Is it possible to set a single reminder rule to be sent out at different intervals before the appointment (e.g. 7, 3 and 1 day prior)?
  • How can I manage text message consent?
  • How can patients opt out of receiving text messages from Ocean?
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