How are eReferral resubmissions taken into account in analytic data and wait time calculations?

Note for Ontario Users: In Ontario, Ocean eConsults are currently in a limited release. For more information on eConsult in Ontario as part of the Ontario eServices Program, please review the Overview of eConsults in Ontario article.

  • If an eReferral is cancelled or declined, it can be resubmitted at any time using the 'Resubmit' option within the 'Action' menu.
  • Ocean accounts for resubmitted eReferrals in both analytical data and wait time calculations.

When a cancelled or declined eReferral is resubmitted, both the original eReferral creation date and the latest eReferral sent date are recorded as analytics.

The date of the eReferral resubmission is recorded in the 'referralCreationDate' column of the analytics report, while the date of the original eReferral submission is maintained in the 'referralInitialCreationDate' column.

Ocean calculates wait times using the values in the 'referralCreationDate' and 'scheduledAppointment' columns, which ensures the accuracy of the wait time calculation using the latest iteration of the eReferral submission (i.e., not the date of the initial eReferral creation).

For additional information on wait time calculations, please see: How are wait times calculated and displayed in Ocean?

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