Tracking an eConsult in Progress

Note for Ontario Users: In Ontario, Ocean eConsults are currently in a limited release. For more information on eConsult in Ontario as part of the Ontario eServices Program, please review the Overview of eConsults in Ontario article.

Determine what action must be taken with an eConsult after the referring provider has responded.

After an eConsult has moved into the "eConsult in Progress" sub-folder, the referring provider can respond in three ways. They can: 1) reply to your message with further questions/information, 2) mark it as "Complete", or 3) request that it proceeds as an eReferral.

In the first two cases, the eConsult will move into the "Needs Review" folder. If "Proceed with eReferral" is selected, the eConsult will be converted back into an eReferral which can be found in both the "New" and "Needs Review" folders.

From the "Needs Review" sub-folder, you must click on the request to determine what action needs to be taken. If you click on the eConsult and note it is marked as completed, you simply have to click the blue "Reviewed & Close" button and it will be moved into the "Completed" sub-folder.

For users accessing this area through the Ocean Portal

Please note that you will have to click the "Download" button again when the eConsult has moved into the "Needs Review" folder. This ensures that new content received from the referring provider has been captured before you mark it as "Reviewed".

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