Tracking and Updating a Sent eConsult Request

Note for Ontario Users: In Ontario, Ocean eConsults are currently in a limited release. For more information on eConsult in Ontario as part of the Ontario eServices Program, please review the Overview of eConsults in Ontario article.

Track the progress of a sent eConsult request or update it.

After your eConsult request has been sent to a specialist, it is extremely straightforward to track its progress or edit/update it at any time.

Med Access Accuro Ocean Portal
    • From the patient's chart in Med Access, click "Launch".
    • Within the "My extensions" window, locate "Ocean by CognisantMD" and click on "View Patient". This will launch you back into the Ocean Patient Dashboard from an internet browser.
    • Here, you will see a user-friendly view of your sent eConsult request, with the date sent, health service description, referrer, source Ocean site, provider the request was sent to and status displayed.  
    • Clicking on the request will cause a more detailed view to open in a new page. From here, clicking on each edit icon allows you to update information in the section it is located. Additionally, you can add a new note or send a message to the specialist from this page by typing in the respective text boxes. Any time information/content is edited or created on this page, the specialist will be notified.
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