At approximately 6am ET this morning, Ocean began experiencing irregular delays in processing requests to Cloud Connect. These delays impacted prompt processing of Ocean Reminders, patient note downloads to the EMR and patient appointment updates. No requests were lost.
After investigation, it was determined that a defect in error handling in our SMS service was impacting Cloud Connect message processing. The SMS message that was triggering the bad error handling was removed and system processing returned to normal at 1:57pm ET.
We will be patching Ocean tonight to prevent recurrence of the issue and to insulate Cloud Connect processing from SMS.