In the rare case that an Ocean eReferral Custom form, or the referral note summary, does not download into the patient's PSS chart after an eReferral is sent, users can re-trigger the download by following the steps outlined below.
- Access the Ocean Patient Dashboard by selecting "View in Ocean" on the Ocean Toolbar in the patient chart.
- Locate the sent eReferral that needs to be re-downloaded into the patient chart, and click it to open.
This action will trigger the entire referral form summary, as well as the Ocean eReferral tracking form, to download into the patient chart. Any internal PSS messages or Pending Tests/Consults, associated with the referral, will download as well.