At approximately 6:30pm Nov 30, 2020 ET, Ocean began receiving error responses from the Telus API for a number of API calls. The API failures prevented Cloud Connect synchronization as well as Ocean features that rely on Telus API integration including Patient Reminders and Online Booking. After informing Telus support, the incident was resolved at approximately 10:10pm ET.
Users may have experienced errors in Online Booking links and Patient Authenticated Website Forms during this interruption. In addition, Patient Reminders may have been delayed but should have completed successfully when service was restored.