What File Types and Sizes can be Added as Attachments to eConsults and/or eReferrals?

Note for Ontario Users: In Ontario, Ocean eConsults are currently in a limited release. For more information on eConsult in Ontario as part of the Ontario eServices Program, please review the Overview of eConsults in Ontario article.

When including attachments on eConsults and/or eReferrals, there are certain file size and type limitations that providers should be aware of.

  • For example, Ocean will only accept attachments with a size limit of 10MB per attachment, and up to 50MB total for all attachments included on the eConsults and/or eReferral. If an attachment that exceeds this file size limit is added, the following error will appear:
  • Ocean also has a limitation on certain file types. Only attachments of the following types can be included: "jpg", "jpeg", "png", "tiff", "tif", "mp3", "mp4", "txt", and "pdf". If a non-compatible file type is added the user will be prompted with an error similar to the following:
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