Our monitoring detected a service interruption in the TELUS API affecting a number of TELUS EMRs that started this afternoon around 1:00pm. TELUS confirmed this outage at 2:45pm.
This means that Ocean cannot connect to TELUS EMRs via the API, so patient check-ins and note uploads are failing. Telus is aware of the issue and is currently investigating.
We will post updates as we receive them from TELUS.
Note: During this outage, email relating to Ocean CloudConnect's Failure to sync appointments can safely be ignored.
2020-03-07 12:49am: Notice received from TELUS HEALTH that the issue impacting the TELUS API is resolved.